At Mahara, we want to ensure you are completely happy with your purchase.
If you need help with an order, are missing any parts, or are having difficulty with assembly/installation, our friendly UK support team are ready to assist you:

0333 320 7353
[email protected]

Lines open Mon-Thurs 09:00-17:00,  Fri 09:00-16:00


30-Day Money-Back Guarantee & Refund Policy

If you’ve attempted to resolve issues with our team, and still feel that your purchase doesn’t meet your expectations, we’d like to make things right.

For products ordered direct from
We offer a full refund within 30 days of purchase – just contact us at the details above and we’ll sort this out for you. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request. We make every attempt to process refunds to your original payment method as soon as possible, but please be aware that it may take a few days for funds to appear depending on the payment processor. Unwanted products must be returned in their original condition and original packaging, including all parts and documentation. If you’re outside of the 30-day return policy, we will not accept returns or refund. However, we are happy to help you troubleshoot any issues.

For products ordered from third-party storefronts (Amazon, eBay, OnBuy)
Please initiate returns or refunds directly via the original retailer website.